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何种工作才快乐

级别: 管理员
When true happiness is spurning a Ferrari for a glass of cordial

In an attempt to understand what it is that gives people job satisfaction, I have spent time over the past month with someone who I thought would have a great deal of it - Dario Benuzzi, the 59-year-old chief test driver at Ferrari - and someone I thought who wouldn't have very much at all - Isobel Hoare, a 55-year-old soft drinks tester for Ribena, the blackcurrant cordial manufactured by GlaxoSmithKline.

For obvious reasons, I was looking forward to meeting the former more than the latter. Like Cameron Diaz's masseur or Bill Gates' bank manager, chief test driver at Ferrari sounds like one of those occupations that is just too good to be true - a dream job if ever there was one. 何种工作才快乐

为了弄清楚人们工作上的满足感到底来自何处,过去一个月里,我曾与两个人进行了接触。一个是在我看来应该有着极大满足感的人――现年 59 岁的法拉利 (Ferrari) 首席试车手达里奥?贝努齐 (Dario Benuzzi) ,另外一个我觉得根本不会有太大满足感――现年 55 岁的伊泽贝尔?霍尔 (Isobel Hoare) ,她是葛兰素史克公司 (GlaxoSmithKline) 生产的黑醋栗饮料利宾纳 (Ribena) 的软饮试味师。

与后者相比,我更盼望与前者会面,其原因不言自明。与卡梅隆?迪亚茨 (Cameron Diaz) 的男按摩师或比尔?盖茨 (Bill Gates) 的银行经理人一样,法拉利首席试车手听起来就属于那种可望而不可及、令人梦寐以求的工作。

不幸的是,当我驾驶着大众波罗 (VW Polo) 汽车,沿着意大利高速公路辛辛苦苦地开了三个小时,终于抵达位于意大利北部小城马拉内洛的这家汽车制造商总部时,我马上意识到自己可能会感到失望。出于某种原因,我本来想着,作为生产全世界最漂亮汽车的公司总部所在地,这座城市应该……嗯……蛮漂亮的。但是,马拉内洛给人的感觉却是一个巨大的工业区。

当达里奥出现的时候,他看上去阴郁乏味。当问他能否带我试驾时,他回答说没时间。我装作没有感到失望。当他发现我不会讲意大利语时,眼睛转了转,其后的采访不太自然,也有些做作。我用英语提问(“你工作多少小时?”),他用意大利语详细作答,而法拉利公关人员进行简短的翻译,几乎词不达意(比如说“达里奥说这要视情况而定”)。

这种失望情绪一直伴随着我,直到我返回伦敦,阅读一份此次采访的全文翻译稿。尽管达里奥表示热爱自己的工作,他似乎并不像我所想的那么开心。当被问及他是否从事着世界上最好的一份工作时,他回答:“人们都这么说。”对于自己的薪酬和状况,他并不是真的很满足。他曾透露说,“我和工程师挣一样的钱。”他接着补充说,自己的座驾并非法拉利,而是阿尔法罗密欧 (Alfa Romeo) 。“不过,钱永远都不够用。”

与此恰恰相反,我前往英格兰西南部迪恩森林中的利宾纳工厂,拜访伊泽贝尔的经历却很愉快。身为该公司试味师团队的一员,伊泽贝尔似乎热爱她工作的方方面面。试味师的意见有助于确保利宾纳在口味上的一致性。

那天早上,我在工厂的经历是从参加一个试尝会开始的。我先被带到一个小房间,拿到了一份果汁饮料样品,然后被要求尽可能详尽地描述其味道。伊泽贝尔花了五分钟时间对第一份样品进行嗅味、啜饮及思考,之后向同事们描述了她的感受。

“该样品色泽淡红,不含气体,水质清亮,且有反光。” 她开始说道,“杯沿儿上有少许气泡,然后逐渐散开;饮后,杯壁无残留物――样品似乎与清水浓度相近;它有温和的黑醋栗糖果味道,令我想到了红酒口香糖;此外,略略有人工甜味剂的味道;它有种温和的味觉冲击感――酸度适中,黑醋栗用量也适中;入口质感类似于水的醇和,入口后有轻微至温和的干燥感;饮后有温和的酸涩回味,喉中有轻微至温和的贴喉及烧热感。”

此前,达里奥的言多意乏令我惊讶,而伊泽贝尔让我吃惊的是,她居然能用如此多的词语来描述如此少的内容。我自己对样品的描述是:“看起来像牙医漱口水,闻着像泡泡糖,质地如同清水。”这种拙劣的描述只能说明,我属于那 90% 不具备利宾纳试味师所需资质的大众。但是,伊泽贝尔(对工作)的热情深深感染了我,以至于我离开工厂时在想,如果让我选择的话,我宁愿以试饮利宾纳为业,也不愿靠试驾法拉利为生。

实际上,这两次会面都揭示了与工作满意度本质相关的一些东西,而专家们似乎没意识到这些。按照“快乐产业”的说法,工作满足感是某些职业的固有特性。你可能有这种感觉,也可能没有。“快乐产业”几乎每周的报告都在试图确定谁属于前者(近期的报告中是发型师),而谁又是后者(明显是律师和建筑师)。

近期的一份学术研究更是尽其能事,罗列出工作中使人们感到快乐的标准,如优厚的待遇、合理的工作时间以及升职前景等等。

然而,正如达里奥和伊泽贝尔所表现出的那样,这根本就不是工作满意度的真谛所在。很有可能有人拥有一份令人梦寐以求的工作,却并不开心;而有人的工作很不起眼,却乐在其中。在工作满意度方面没什么科学可言:只是不同的人,在不同的时间,有着不同的需求。

勿庸置疑, 1971 年就加盟法拉利的达里奥曾在某一时期,对自己的工作的确非常满意。不过,他在 40 岁时希望从工作中获得的东西,可能与他临近退休时有所不同。

事实上,在职业满意度的问题上,惟一能够确定的是:在不同时期,我们对工作有着不同的感觉,这取决于层出不穷的标准,比如我们的心情,薪水的多寡,是否喜欢坐在身边的同事,以及离(下一个)假期还有多长时间。而就我自己而言,假期不算太远了。
级别: 管理员
只看该作者 1 发表于: 2006-01-01
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Main page content:
When true happiness is spurning a Ferrari for a glass of cordial
By Sathnam Sanghera
Published: November 11 2005 02:00 | Last updated: November 11 2005 02:00

In an attempt to understand what it is that gives people job satisfaction, I have spent time over the past month with someone who I thought would have a great deal of it - Dario Benuzzi, the 59-year-old chief test driver at Ferrari - and someone I thought who wouldn't have very much at all - Isobel Hoare, a 55-year-old soft drinks tester for Ribena, the blackcurrant cordial manufactured by GlaxoSmithKline.

For obvious reasons, I was looking forward to meeting the former more than the latter. Like Cameron Diaz's masseur or Bill Gates' bank manager, chief test driver at Ferrari sounds like one of those occupations that is just too good to be true - a dream job if ever there was one.



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